Apps Communications News

Asterisk Professionals on staff

AppsCommunications manages and supports many Asterisk systems with a wide range of custom configurations. We have certified Asterisk Professionals on staff 24x7 with phone support or on site support for maintance contract customers. Apps Coomunications has lab tested many of the latest devices enabling us to properly consult our clients when selecting devices to intergraded with Asterisk phone systems. We offer remote support nationwide and onsite Asterisk support in the Chicagoland. Per hour support is available (Must be pre paid for new customers) or an Asterisk Support Contract with 24x7 800 number hotline at a reduced hourly rate. Call for details. Apps Communications services a wide range of clients. With cutting edge communications solutions that enable our customers to reach, track and communicate better with employees, customers and marketing efforts. Apps Communications has been in business for over 11 years and boosts one of the highest customer retention rates in the industry. We believe in putting the customer’s needs first. Our philosophy has always been what is best for the customer ultimately is the best for Apps Communications.

AppsTel Call Queing

Now there is a way to prevent calls from being dropped when your agents are occupied with other customers and also prevent new callers from receiving a busy signal, Apps Communications offers a call queuing feature that will allow an unlimited number of callers to wait for an available sales representative or for resources to become accessible to assist them. This will allow you to provide each customer with the same quality service. In addition, it ensures your customers won’t end up in voicemail, which can be a deal killer or result in the caller hanging up the telephone. Apps Communications is dedicated to providing relevant phone system solutions for their customers. Call queuing is one of the standard features offered with our VOIP telephone system. With this service you can ensure that your customers will always have the opportunity to speak to a live operator rather than being required to leave a voicemail. It is a fact of nature that most individuals calling a business for information will not leave a voicemail, and the majority of these callers will not try contacting the organization at another time. This service works in conjunction with your existing hold music to provide vital information to your caller regarding how many calls are ahead of them and what their estimated wait time will be. Customers always appreciate it when you take their time into consideration and will show their admiration with loyalty to your company. By providing the delay time to your clients on hold they are better able to determine if their schedule allows them to continue waiting or if they need to call back at a more convenient time. In fact, most companies have discovered that they can convert their customer’s hold time into a positive opportunity to sell their services and products or inform their clients about any specials that are currently underway. By mixing a combination of informative sales pitches, estimated wait times, and soothing music, both you and your customers will get the most out of their time spent on hold. Your clients will have a more positive experience, and you will benefit from increased sales thanks to your targeted hold music. Apps Communications has also provided your clients with the opportunity to exit out of call queuing and leave one of your agents a message through a general mail box, a group mail box or your company directory. This added feature puts the client in control of their destiny. Just like all of Apps Communications’ features, call queuing is user-friendly and offers web based menu access to easily set-up or adjust your requirements. For instance, call queuing can easily be switched on or off to fit your needs. Apps Communications is committed to providing you with extraordinary customer service. This includes offering you new innovative ways to improve the services you make available to your clients. We are available twenty-four hours a day to answer any questions that might come up, or offer new solutions to improve business practices.

AppsTel Add-On Features

Available add-on Features. Who's Calling - The AppsTel Call Capture Feature is tied to one of the World’s leading providers of phone capture information. All un-identified numbers are transmitted to the data center and within seconds this information is sent back to the CRM along with the normal call log information. (Date, who answered the call, and beginning and ending times of the call). The AppsTel System also provides reports on un-identified calls Web Tracking - This is not a standard feature but can be built in. Track where people on going on the web. (Requires bigger server) Content Filtering - This is not a standard white list content filter that allow you to set by groups or individual accounts were you can specify where each person can go on the web (requires bigger server) Recorded Call Log - Record all calls and archive them on the system for review (requires bigger server) Auto Dial with RPC calls – allow you to click on a phone number on your PC and the system will dial the number. Sale Tracker - Tracks income calls by number. This allows users to assign specific business phone numbers to advertisements and track number of incoming calls. Daily, weekly, and monthly reports are available; these reports display number of calls, times, dates and callers names when available. This information can be handed back to CRM applications for cross referencing sales and tracking advertising dollars. The system can also export CSV files via the web interface.

AppsTel Optional Reports

Optional Reports Availability/Time Clock - the system compares the time users are signed in with their schedule. Daily, Weekly and Monthly reports are available; reports can be broken down by users, departments or total company. Finger Print or Key Phob sign-in is available. Usage - Shows the number of hours users have used the phone. Who's Calling/ Sale Tracker - this section generates reports based on information setup in the Sale Tracker Center of the system. Daily, Weekly, and Monthly reports are available showing the numbers of calls coming in to a specific number, caller information (if available), date, time, length of call, and who answered or if it was dropped. This information is also sent to the CRM application. Call Details - this report shows the number of dropped calls with the time they were on hold. Hold times on all calls with averages by users and departments. Percentages for calls send to voice mail V.S. answered calls by users and department. Voice Mail Usage - this report show the number of time users check voice mail, the average time voice mail stays in system before being retrieved, and the number of voice mail messages in each users box at the time the report is run. Billing Reports - these reports are available in Daily, Weekly and Monthly reports broken down by users, departments or total company. Global Report - allows administrators to setup a custom report incorporating any or all of listed reports. This allows Administrators to quickly run their favorite reports in minutes.

AppsTel Advanced Features

Advanced Features WiFi – Cell phones and portable phones with wireless capability can be connected through the phone system, placing calls on the LAN lines. Programmable buttons – Phone feature buttons can me programmed with most options listed. VoIP enabled – VoIP enabled system SIP compatible. Remote location capability – Remote office can use the same system allowing call transfer, paging, and call forward all as if the users were located in the same location. (Restrictions on E-911) Web Directories – the web enabled system allow users to lookup general information via a web browser, extension numbers, schedules, etc. (some customization may be necessary at an additional cost). Targeted hold music - MP3 recordings can be added to the system. Voice Mail Groups – Allows incoming messages to a department to be distributed to 1 or many people. Directory Listings – Allows callers to Search for people by name. Night Service - Separate night menus with hour’s settings per day. Data Pull Settings - XML exports of call logs. Conference calls – The system has 2 setups for conference calls; Incoming calls - can be transferred to an extension. An unlimited amount of callers can be added to 1 conference. The quality of the calls is not diminished. DID Number Conference – This allows you to setup a dedicated number. You can setup mutable rooms with passwords. Callers will be prompted for a room number and password to enter the conference. Password login - Password can be setup so each person needs to type in a password before using a phone. Reports can be generated to view usage. Sale Tracker -Allow you to track what number is being call, so if you assign DID number to advertising you can track the number of call to that number. This can also be setup to quire a national database and it we can then tell you who the calls were from including unpublished numbers and cell phones. VoIP Mobility - We can ring any number of phones external or internal simultaneously, the phone that pickups first gets the call. This is useful if you want your cell to ring is a call is transferred to your extension while you are out. This feature is also nice for after hour’s tech support, we use it here. If a support call comes in it rings a three people who are on call at one time. Customer Profile Launch (CRM Integration Tool) - When tied to the national database we can hand off an XML data file within seconds of the call coming in. This file can be used to launch a screen at the person’s desk that picked up the call. VoIP Mobility - The AppsTel system has the ability for normal wireless phones to connect to the VoIP phone system. This is a great feature for user that works outdoors or in areas there are not phones.